Frequently Asked Questions
Everything you need to know about your Kirby vacuum and service.
Are these vacuum cleaners genuine Kirby products?
Yes, we exclusively sell authentic Kirby vacuum systems, replacement parts, and certified cleaning solutions to ensure the highest performance and longevity of your machine.
What is the standard shipping time for vacuum units?
Most Kirby vacuum systems are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days.
Do you offer a warranty on refurbished Kirby models?
Absolutely. All our professionally refurbished Kirby units undergo a rigorous 20-point inspection and include a comprehensive limited warranty covering motors and major components.
What is your return policy for vacuum bags and accessories?
Unopened and unused bags, belts, and cleaning chemicals can be returned within 30 days of purchase. Please contact our support team to initiate a return authorization.
How often should I replace the HEPA filter bags?
For optimal suction and air filtration, we recommend replacing your Kirby filter bag when it reaches the 'Full' line, or approximately every 1 to 3 months depending on usage.
Do you provide repair services or technical support?
We provide detailed troubleshooting guides and sell official replacement parts for DIY repairs. For major motor service, we can assist you in locating a certified service center.